Terms of Service

1. About these Terms

These Terms of Service (“Terms”) govern access to and use of the websites, platforms and services provided by Aurelia Edge LLC, a company registered in Wyoming, USA with its registered office at 1912 Capitol Ave Ste 500, Cheyenne, WY 82001 (“Provider”, “we”, “us”, “our”).

By creating an account, signing an order form, or using any of our software, AI or cloud solutions (collectively, the “Services”), you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf.

2. Description of the Services

We provide software, AI and cloud‑based solutions that may include hosted applications, APIs, AI‑powered features, integrations and related support.

The specific features, service levels and pricing applicable to you will be described in the relevant order form, online plan description, or separate agreement (the “Order”). In case of conflict, the Order will prevail over these general Terms.

3. Eligibility and user accounts

You must be at least 18 years old and have legal capacity under applicable law to use the Services.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us without undue delay of any unauthorized use or security breach relating to your account.

4. Customer obligations and acceptable use

You agree to use the Services only in accordance with these Terms, the Order, and all applicable laws and regulations.

In particular, you must not:

• Use the Services for unlawful, harmful, fraudulent, infringing or abusive purposes.
• Interfere with or disrupt the integrity or performance of the Services or underlying infrastructure.
• Attempt to gain unauthorized access to the Services or related systems.
• Reverse engineer, decompile or modify the Services except to the extent such restriction is prohibited by law.

You are responsible for: (a) the accuracy and legality of all data, content and instructions you provide to the Services; and (b) ensuring that you have a lawful basis for processing any personal data via the Services.

5. Customer data and privacy

“Customer Data” means any data, content or materials that you or your users submit or configure within the Services, including personal data.

As between you and us, you retain all rights to Customer Data. You grant us a non‑exclusive, worldwide license to host, process and use Customer Data solely for the purpose of providing, maintaining, securing and improving the Services, and as otherwise described in our Privacy Policy and any applicable data processing agreement.

Personal data is processed in accordance with our Privacy Policy and, where required, a separate data processing agreement under Article 28 GDPR. You are responsible for providing any necessary notices and obtaining any required consents from data subjects.

6. Intellectual property

All rights, title and interest in and to the Services, including all software, AI models, interfaces, designs, documentation, know‑how and derivative works, are owned by us or our licensors. No rights are granted to you other than as expressly set out in these Terms or an Order.

You may not remove, alter or obscure any proprietary notices or branding on or within the Services.

If you provide feedback or suggestions, you grant us a perpetual, worldwide, royalty‑free license to use that feedback without restriction or obligation.

7. License and access grant

Subject to these Terms and payment of applicable fees, we grant you a limited, non‑exclusive, non‑transferable, non‑sublicensable right to access and use the Services during the subscription term for your internal business purposes, within the scope defined in the Order.

You may authorize your employees, contractors or other end users to use the Services on your behalf, and you are responsible for their compliance with these Terms.

8. Service availability and support

We aim to provide commercially reasonable availability of the Services, subject to planned maintenance and unscheduled downtime (for example, due to emergencies or factors beyond our reasonable control).

If service level commitments or credits apply, they will be described in a separate Service Level Agreement (SLA) or in your Order. Our support offering and contact channels are described on our website or in the Order.

9. Fees, payment and taxes

You agree to pay all fees set out in your Order or applicable price list, in the currency and according to the billing frequency stated there.

Unless otherwise stated, fees are: (a) exclusive of taxes (VAT and similar charges, which you are responsible for, except where we are required to collect them); and (b) non‑refundable, except where required by law.

If any invoice is not paid by the due date, we may charge interest on overdue amounts and, after prior notice, suspend or limit access to the Services until payment is made.

10. Free trials and beta features

We may offer free trials, free tiers or beta/early access features at our discretion.

Such features are provided “as is”, may be subject to additional or different terms, may be modified or discontinued at any time, and may not be covered by support or SLAs. Your use of beta or experimental AI features is at your own risk.

11. Third‑party services and links

The Services may enable integrations with third‑party services (for example, cloud providers, communication tools, payment processors or AI APIs). Your use of third‑party services is governed solely by the terms and privacy policies of those third parties.

We are not responsible for third‑party services and do not control their availability, security or performance.

12. Warranties and disclaimers

The Services are provided with reasonable skill and care, but we do not guarantee that they will be error‑free, uninterrupted or meet your specific requirements.

Except to the extent prohibited by law, the Services are provided “as is” and “as available”, and all implied warranties (including merchantability, fitness for a particular purpose and non‑infringement) are disclaimed.

Because AI and cloud‑based outputs may be probabilistic or based on third‑party data, you remain responsible for evaluating the accuracy and appropriateness of any results before relying on them.

13. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, such as liability for death or personal injury caused by negligence, or for intentional misconduct.

To the maximum extent permitted by law:

• Neither party will be liable for any indirect, incidental, consequential, special or punitive damages, or loss of profits, revenue, data or goodwill, arising out of or in connection with the Services or these Terms.
• Each party’s aggregate liability arising out of or relating to the Services and these Terms will be limited to the total fees you paid to us for the Services during the twelve (12) months preceding the event giving rise to the claim.

14. Indemnity

You agree to indemnify and hold us harmless from third‑party claims, damages and costs (including reasonable legal fees) arising from: (a) your unlawful use of the Services; (b) Customer Data that infringes third‑party rights or violates law; or (c) your breach of these Terms.

Any indemnity obligations we owe you (for example, for alleged IP infringement by the Services) will be detailed in the Order or a separate agreement.

15. Term, renewal and termination

These Terms apply from the date you first accept them and continue until your subscription expires or is terminated.

Unless otherwise specified in the Order, subscriptions renew automatically for successive periods equal to the initial term, unless either party gives written notice of non‑renewal at least 30 days before the end of the then‑current term.

Either party may terminate the Services for material breach by the other party that remains uncured for 30 days after written notice, or as otherwise allowed under applicable law. We may suspend or terminate access immediately in case of serious or repeated violations (for example, unlawful use or security risks).

Upon termination or expiry, your access to the Services will cease. We will handle Customer Data according to our data retention rules and any applicable data processing agreement, including providing you an opportunity to export your data where feasible.

16. Governing law and jurisdiction

Unless otherwise required by mandatory law, these Terms and any dispute arising out of or relating to them are governed by the laws of Wyoming, USA, excluding its conflict‑of‑laws rules.

The courts of Cheyenne, Wyoming will have exclusive jurisdiction, except where EU consumer protection rules grant you additional rights to bring claims in your place of residence.

17. Changes to the Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements or business practices.

If changes are material, we will provide reasonable notice (for example, via email or by posting a prominent notice in the Services). Continued use of the Services after the effective date of updated Terms constitutes acceptance of the changes.

18. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition or sale of our business.

These Terms, together with the Order, Privacy Policy and any additional documents expressly referenced, form the entire agreement between you and us regarding the Services.